Badlands Warranty

[madmax]

I have been toying with the idea of sending my 10 year old 2200 back to Badlands to fix up. It has several holes, broken zippers, buckles, etc. I also want them to make to waist belt tighter. Does anyone know how long it will take? I want my pack back by February for shed season. Also I know I have to pay the shipping, but how do I go about paying for the return shipping? Thanks in advance.

[Packer]

What you will need to do is call them up and get a work order number or something like that. They will want a good description of what you need/want fixed and they will do the work free of charge. While you are on the phone with them they can tell you how to pay for the return shipping. I have sent a pack in to get some work done and it was back to me in a couple weeks. I am sure this depends on time of year and such but they have always been pretty quick about things. You should have plenty of time before shed season.

Aaron

[madmax]

Thanks

[quack_head]

The best customer service you will ever get is from Badlands. They are beyond good customer service.

[hunterdoug]

madmax, I sent mine back a couple months ago zipper and pulls ect. had it back in about two weeks no problems, best service bar none! I don't think I paid return shipping they do. call first to get a RA# or something like that, tey even replaced buckles I didn't mention and sent some spares.

[madmax]

Got them back less than two weeks after I sent them. They fixed everything I asked and more(new zippers, buckles, adjusted waist belt). Best customer service ever!

[RobbyPSE]

I was actually looking into buying myself one for Christmas and seeing the customer service they offer just sealed the deal. Which pack are you guys using?

[brushstomper]

I love my 2800!!! It almost carries too much!!!