spectr17
12-29-2002, 08:22 PM
LDWF
L.D.W.F. REPORTS CUSTOMER SERVICE SURVEY RESULTS
12/11/2002
James Patton, Undersecretary for the Louisiana Department of Wildlife and Fisheries, presented the results of the department's customer service survey at the December 5 meeting of the Louisiana Wildlife and Fisheries Commission. The survey consisted of customer comment and suggestion cards submitted to the department, internet comment cards and surveys conducted at National Hunting and Fishing Day and Lamar Dixon's Sportsman's Paradise Hunting and Fishing Expo.
Overall, the results showed improvement by the department in customer service and satisfaction. Forty-one percent of responders classified their satisfaction with the department as excellent. Over thirty-six percent responded with "good." When asked about their specific experience with the department, 91 percent said that the person they dealt with was easy to understand. This was a three percent increase from last year. Eighty-two percent said that they felt the person they spoke with was knowledgeable. Seventy-eight percent reported that their problem or question was dealt with in a timely manner, which marks an increase of five percent from the previous year. And 89 percent said that they found the appearance of the facility they visited neat and clean. At the Lamar Dixon's Sportsman's Paradise Hunting and Fishing Expo, held in Gonzales this summer, visitors were asked if they felt the department was fulfilling its mission. Ninety-six percent responded positively.
"Overall, the results show that our efforts to give good service to the public are paying off," said Patton. "We are especially encouraged that the surveys taken among our core constituents reported high levels of satisfaction and approval."
For more information, contact David Lavergne at 225/765-2864 lavergne_dr@wlf.state.la.us
L.D.W.F. REPORTS CUSTOMER SERVICE SURVEY RESULTS
12/11/2002
James Patton, Undersecretary for the Louisiana Department of Wildlife and Fisheries, presented the results of the department's customer service survey at the December 5 meeting of the Louisiana Wildlife and Fisheries Commission. The survey consisted of customer comment and suggestion cards submitted to the department, internet comment cards and surveys conducted at National Hunting and Fishing Day and Lamar Dixon's Sportsman's Paradise Hunting and Fishing Expo.
Overall, the results showed improvement by the department in customer service and satisfaction. Forty-one percent of responders classified their satisfaction with the department as excellent. Over thirty-six percent responded with "good." When asked about their specific experience with the department, 91 percent said that the person they dealt with was easy to understand. This was a three percent increase from last year. Eighty-two percent said that they felt the person they spoke with was knowledgeable. Seventy-eight percent reported that their problem or question was dealt with in a timely manner, which marks an increase of five percent from the previous year. And 89 percent said that they found the appearance of the facility they visited neat and clean. At the Lamar Dixon's Sportsman's Paradise Hunting and Fishing Expo, held in Gonzales this summer, visitors were asked if they felt the department was fulfilling its mission. Ninety-six percent responded positively.
"Overall, the results show that our efforts to give good service to the public are paying off," said Patton. "We are especially encouraged that the surveys taken among our core constituents reported high levels of satisfaction and approval."
For more information, contact David Lavergne at 225/765-2864 lavergne_dr@wlf.state.la.us